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If you need assistance finding or confirming the correct item
Include the following info:
1. Make and model of your jukebox or wallbox
So not Seeburg 100 or Selectomatic, but something like Seeburg M100C, Not Rockola Tempo, Rockola 1468, Not Wurlitzer Statesman, Wurlitzer 3400...
If you don't know the model, include a picture of the front of the machine
2. Description / outline of the item needed / or part in question
3. Pictures, ALWAYS include good quality pictures of the item or issue
So you have a question like which needle do I need, include pictures of the cartridge
Or if you have a problem, include pictures that show what it is - for instance if a key doesn't fit include pictures of the lock face
Email the above to Needles4Jukeboxes@gmail.com
My name is John Durfee, I've been involved with classic jukeboxes for about 40 years
A few of you may remember me from my days when I was restorer in Orange MA from the late 70's through about 1990
Many more will know me from Durfee Coin-op when as Jukeboxparts.com I was one of the largest suppliers of original parts
Now the business has morphed into Needles 4 Jukeboxes, a supplier of new replacement parts as well as a small selection of original items
Whether you've known me for years, or this is your first time on the site, you'll find that I deliver the best available parts to the jukebox hobby and in a timely fashion
The lines I carry are the most extensive, and the quality the highest available
The General Handling of Problems
Not everything is always going to run as smoothly as we would like, try as I may errors are made, defects slip by, and orders can get lost or delayed
My policy is to offer as much assistance as I can. But also keep in mind, there are reasonable limits to what I can do
This is a small family run business, and we are your neighbors in the jukebox hobby. If you need help with a problem, just ask
On the other hand... People who feel the need to rude, pushy, like to bully or just can't seem be courteous should shop elsewhere
Customers who try to take advantage will be blocked from future purchases
I give everyone a fair shake, but the world doesn't revolve around you or me
There are limits to what I can do for any one person, be reasonable and so will I
Exchanges and Returns
The specific policies and processes must be followed as outlined below
If you would like to return an item for refund or exchange email me at Needles4Jukeboxes@gmail.com let me know what the situation is and I'll be happy to assist
> Do not buy to try! Return & exchange items must be in new condition, items that have been installed, altered or damaged are typically non-returnable/exchangeable
All returns / exchanges must be pre-approved, made within 30 days of purchase, be in as-new condition, and include a copy of the original invoice with a brief reminder note
Refunds and exchanges are only made after the item is back in my hands, shipping fees are non-refundable
On exchanged items, there is a $3.95 fee to cover re-shipping costs in the US (additional fees apply for export). If the exchange is due to a mistake on my part or a clearly defective item - I often wave the fees
Refunds for returns will be less a 5% restocking fee to cover the non-refundable fees credit card companies charge me
Items that have been tried / installed, damaged or tampered with are non-returnable, if you send back used or damaged items you will receive at best a partial refund or possibly no refund at all
Items returned as defective and test good will be subject to a 25% restocking fee
Keys with marks from pliers, show signs of filing or modification are non-returnable
There is a 20% restocking fee on all returned wire & cable
Q. Why do I have to send back a defect?
A. The reason I require all defective items be returned, is that I have to return the defect to receive a replacement or refund myself. Being I'm a small business I cannot afford not to
A. Regarding key related issue's. Since I make all the keys I sell, when someone reports a key that does not work, I must recheck and diagnose the issue to be sure the issue isn't with my equipment
Out of Stock Items
If you place an order and one or more items marked out of stock, the entire order will be held until complete
You can request to break up the order and ship the in stock items right away and the back order/s when they arrive, however a duplicate shipping fee will apply
A back ordered item can be cancelled, but is subject to the same return/refund polices as above, in other words a 5% fee will be subtracted to cover the credit card fees
Most items that are out of stock have an expected in stock date, that date is an approximated date and often will very as the factory updates me with the actual ship date or additional delays
If there is no in stock date, then it means just that. The item is on order, but I have no idea when it will arrive
Answers to other Common Questions
Q. I placed an order and want to add more items
A. Just email a list of the items, I'll send a payment request and you won't pay any additional shipping costs (this assumes your original order has not shipped)
Q. I placed multiple orders, can you combine them?
A. Yes, however when combining multiple orders to the same address, the refund for shipping on the additional order/s will be less $2.25 per. I can no longer refund the full amount due to the transaction fees I am changed
Q. I placed an order and want to cancel it, how do I proceed?
A. If the order hasn't shipped I can cancel orders under $29.99 with no fees. If the order is $30 or above there is a 5% transaction fee
If the order has already shipped, then you'll have to wait for delivery, then return it, and there will be a 5% restocking fee to cover non-refundable transaction fees I have already paid which the credit card companies do not refund.
Q. I can't find your phone number
A. I don't offer phone sales or support, all orders must be placed via the website
A. I do all my customer support via email Needles4Jukeboxes@gmail.com If you need help email with a simple outline of the issue and always include supporting pictures. I check my email at least twice daily and will respond at my first available moment
Q. My jukebox isn't working correctly and I don't know what part I need, can you help?
A. I am here to assist with confirming the correct part for diagnosed issues, but am not a tech support service. If you need diagnostic help try one of the many hobbyist bulletin boards
Q. My order arrived, but it appears that the wrong item was shipped
A. In the case you feel you believe you may have received an incorrect item, please contact me before trying the item. Tell me what you ordered and what you believe you need, and why you feel the item is incorrect. Include pictures
Q. My needle arrived, but now that it's here it looks different from what I have
A. Contact me with complete information before you open the needle case. The color may vary, but the basic needle should look similar to your old part. On models with needles that flip, the wing design can also vary. In some cases the wing may need to be trimmed short for clearance. These variations do not effect the needles compatibility with your older or original version. If you have doubts, it's always best to contact me before opening the needle package.
Q. Can I mail in payment?
A. Yes, customers located in the USA may make payment by mail. I accept some money orders and personal checks. Be sure to include funds to cover s/h and a note telling us what your buying and where to mail it.
Mailing address:Needles4Jukeboxes 1920 Harbor Point Dr Merritt Island, FL 32952
Sorry, I cannot accept non-US checks or money orders
Q. Do you actually stock every item shown on site?
A. Yes I do. The only time I don't have something shown is if it's already been reordered and will then generally arrive within just a few days.
Q. Are your needles brand new, re-tipped or new old stock?
A. My stock is brand new, factory fresh and always of the highest quality available. I do not sell re-tipped needles or off brands
Q. Once I place my order how long does it take for you to ship?
A. Typically orders ship in 24 hours or less. For more shipping info visit my shipping page.
Q. I've found a jukebox needle on your site that also seems to fit in my Turntable. Are the needles you sell only for use in jukeboxes, or is it okay to use them in with other types of turntables?
A. In most cases the needle for a jukebox is the same or very close to that used in a phonograph of any other type. So yes, if you find a match it's perfectly fine to use it on a turntable.
Q. I heard that some Yellow wedge style replacement needles for the Pickering 340D/345 cartridge don't fit correctly, do your Seeburg needles fit properly?
A. I've also heard and read about improperly fitting wedge needles that fall out. However that was quite some time ago and not a product needles4jukeboxes handled. The yellow and green wedge style needles I carry for the 340D & 345 cartridge fit and work as well or better then any of the originals. They are the latest design and best type available. Bottom line here is, if you buy a wedge needle from me and it fits loose, you can bet the problem is with the cartridge.
Q. I found what I think is a match for my needle & cartridge, but I want to be sure before ordering, can you help me?
A. Yes, email a picture of the cartridge and needle and note any writing from either piece. Also include the make and model of your jukebox. I'll confirm the needle type required.
Q. I can't find a match for my needle or cartridge, can you help me?
A. Quite possibly, email a picture of the cartridge and/or needle and note any writing from either piece. I'll search through my info and see if I can find a match
Q. I found a match for my needle/cartridge, but it's shown as being for a different make or model. Is this a problem?
A. Not really, it's very possible that the factory ran short and used whatever they had on hand or could get quickly. It's also possible that at some point in the past the cartridge was changed during routine maintenance. Either way, if your juke sounds fine and you've found a match, go ahead and order the replacement.
Q. My jukebox is missing it's cartridge, how do I know which one it needs and where can I buy one?
A. Forward the make and model, plus a picture of the tone arm and I'll do my best to make a recommendation.