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If you need assistance finding or confirming the correct item
Include the following info:
1. Make and model of your jukebox/wallbox
2. Description of the issue or item needed
3. Pictures, always include good quality pictures of the item and/or problem
Email the above me at Needles4Jukeboxes@gmail.com with an outline of the question/problem
If you would like me to identify your jukebox or wallbox, email a couple shots of the machine
My name is John Durfee, I've been involved with classic jukeboxes for about 40 years
A few of you may remember me from my days when I was restorer in Orange MA from the late 70's through about 1990
Many more will know me from Durfee Coin-op when as Jukeboxparts.com I was one of the largest suppliers of original parts
Now the business has morphed into Needles 4 Jukeboxes, a supplier of new replacement parts as well as a small selection of original items
Whether you've known me for years, or this is your first time on the site, you'll find that I deliver the best available parts to the jukebox hobby and in a timely fashion
The lines I carry are the most extensive, and the quality the highest available
The General Handling of Problems
Not everything is always going to run as smoothly as we would like, try as I may errors are made, defects slip by, and orders can get lost or delayed
My policy is to offer as much assistance as I can. But also keep in mind, there are reasonable limits to what I can do
This is a small family run business, and we are your neighbors in the jukebox hobby. If you need help with a problem, just ask
On the other hand... People who feel the need to rude, pushy, like to bully or just can't seem be courteous should shop elsewhere
Customers who try to take advantage will be blocked from future purchases
I give everyone a fair shake, but the world doesn't revolve around you or me
There are limits to what I can do for any one person, be reasonable and so will I
Exchanges and Returns
Q. How do I make a return or arrange an exchange
A. Most returns or exchanges are excepted, however I do have specific policies and processes which must be followed
All returns or exchanges must be pre-approved. If you would like to return an item for refund or exchange email me at Needles4Jukeboxes@gmail.com let me know what the situation is and I'll be happy to assist
Please note, all returns and exchanges must be made within 30 days of purchase and items must be in as-new condition
Refunds and exchanges are only made after the item is back in my hands and has passed inspection, the amount of the refund will be for the cost of the item/s only, shipping is non-refundable
On exchanged items, there is a $3.95 to cover re-shipping fee if the mistake is on your part, no fee if it was an error on my part
Return item refunds will be subject to a $1.99 processing fee, however depending on the circumstances of the return (my mistake Vs yours) there will also be a 5% restocking fee to cover the non-refundable fees PayPal and the various credit card companies change me. If you feel the fees are unfair, then you must take it up directly with PayPal, they may wave the fees for you, but I am unable to.
Once the item is confirmed in as-new condition, a refund will be issued in its original form within 48 hours
Items that have been tried / installed, damaged or tampered with are non-returnable, if you send back used or damaged items you will receive at best a partial refund or possibly no refund
Keys with marks from pliers, show signs of filing or modification or are marred in any way are non-returnable
The returns rule is: If an item cannot be resold as brand new, then its not returnable
Shipping or insurance fees are non-refundable costs, and return shipping costs are the customers responsibility
Include a copy of the original invoice along with a brief reminder note. Without some sort of paperwork I'll have no idea who is has sent the item and why, if you're middle aged you'll understand...
Q. Why do I have to send back a defect?
A. The reason I require all defective items be returned, is that I have to return the defect to receive a replacement or refund myself. Being I'm a small business I cannot afford not to
A. Regarding key related issue's. Since I make all the keys I sell, when someone reports a key that does not work, I must recheck and diagnose the issue to be sure the issue isn't with my equipment
Questions of a General Nature
Q. I can't find your phone number
A. I don't offer phone sales, all orders must be placed via the website
A. I do all my customer support via email Needles4Jukeboxes@gmail.com If you need help email with a simple outline of the issue and always include supporting pictures. I check my email at least twice daily and will respond at my first available moment
Q. My jukebox isn't working correctly and I don't know what part I need, can you help?
A. I am here to assist with confirming the correct part for diagnosed issues, but am not a tech support service. Glad to help you find what you need, but I am unable to offer technical support, that's where those hobbyist bulletin boards come in handy
Q. My order arrived, but it appears that the wrong item was shipped
A. In the case you feel you believe you may have received an incorrect item, please contact me before trying the item. Tell me what you ordered and what you believe you need, or why you feel the item is incorrect. Include pictures
Q. My needle arrived, but now that it's here it looks different from what I have
A. Contact me with complete information before you open the needle case. The color may vary, but the basic needle should look similar to your old part. On models with needles that flip, the wing design can also vary. In some cases the wing may need to be trimmed short for clearance. These variations do not effect the needles compatibility with your older or original version. If you have doubts, it's always best to contact me before opening the needle package.
Q. Can I mail in payment?
A. Yes, customers located in the USA may make payment by mail. I accept some money orders and personal checks. Be sure to include funds to cover s/h and a note telling us what your buying and where to mail it.
Mailing address:Needles4Jukeboxes 1920 Harbor Point Dr Merritt Island, FL 32952
Sorry, I cannot accept non-US checks or money orders
Q. Do you actually stock every item shown on site?
A. Yes I do. The only time I don't have something shown is if it's already been reordered and will then generally arrive within just a few days.
Q. Are your needles brand new, re-tipped or new old stock?
A. My stock is brand new, factory fresh and always of the highest quality available. I do not sell re-tipped needles or off brands
Q. Once I place my order how long does it take for you to ship?
A. Typically orders ship in 24 hours or less. For more shipping info visit my shipping page.
Q. I've found a jukebox needle on your site that also seems to fit in my Turntable. Are the needles you sell only for use in jukeboxes, or is it okay to use them in with other types of turntables?
A. In most cases the needle for a jukebox is the same or very close to that used in a phonograph of any other type. So yes, if you find a match it's perfectly fine to use it on a turntable.
Q. I heard that some Yellow wedge style replacement needles for the Pickering 340D/345 cartridge don't fit correctly, do your Seeburg needles fit properly?
A. I've also heard and read about improperly fitting wedge needles that fall out. However that was quite some time ago and not a product needles4jukeboxes handled. The yellow and green wedge style needles I carry for the 340D & 345 cartridge fit and work as well or better then any of the originals. They are the latest design and best type available. Bottom line here is, if you buy a wedge needle from me and it fits loose, you can bet the problem is with the cartridge.
Q. I found what I think is a match for my needle & cartridge, but I want to be sure before ordering, can you help me?
A. Yes, email a picture of the cartridge and needle and note any writing from either piece. Also include the make and model of your jukebox. I'll confirm the needle type required.
Q. I can't find a match for my needle or cartridge, can you help me?
A. Quite possibly, email a picture of the cartridge and/or needle and note any writing from either piece. I'll search through my info and see if I can find a match
Q. I found a match for my needle/cartridge, but it's shown as being for a different make or model. Is this a problem?
A. Not really, it's very possible that the factory ran short and used whatever they had on hand or could get quickly. It's also possible that at some point in the past the cartridge was changed during routine maintenance. Either way, if your juke sounds fine and you've found a match, go ahead and order the replacement.
Q. My jukebox is missing it's cartridge, how do I know which one it needs and where can I buy one?
A. Forward the make and model, plus a picture of the tone arm and I'll do my best to make a recommendation.