Flat Fee Shipping: Only $2.99 for all US orders
Canada $9.99 / Worldwide $12.99 - $7-$10 shipping refund on export key orders of 2 or less pieces (excludes tubular keys)
Open 24-7, Most Orders Ship in 24 Hours or Less!
Nearly all orders placed before 9:30 AM EST are shipped same day.
9:30 isn't absolutely the cut off, but in general its a good rule of thumb.
Pricing Vs Service Vs Delivery Time
All orders are shipped through the United States Postal Service
First Class Mail (Standard Shipping)
Orders shipped inside the US and US territories via Standard First Class Shipping cost $1.99 for orders of $50 and less, and $2.99 for orders over $50. Expect typical delivery times of 3-7 business days for US orders.
Shipping for all export orders (except flat keys) with the standard first class mail option is $6.99.
Export keys orders of 1 to 2 keys (does not apply to tubular keys like the WCX series) will receive a $5 refund when the order is processed.
Expect delivery times of 10-21 business days. These are typical, not guarantied.
First Class mail offers limited tracking on US shipments and little to no tracking at all for export
Priority Mail service: For US customers runs $5.99, expect 2-3 business days delivery.
Priority service for export customers $25.99, 5-12 business day delivery typical but not guarantied.
Tracking is included on priority orders, but not necessarily in real time especially with export shipments.
Express Mail Service: US customers play $19.99 expect 1-3 day delivery. Non-US $46.99, 2-5 day delivery, Upgraded tracking.
Once your goods leave our door, we no longer have any control over when it will finish it's journey, this is especially so with export orders.
When it comes to the postal service, it takes as long as it takes.
Some last thoughts
I don't get very many emails regarding delayed delivery times or lost shipments, but when I do they tend to be from very anxious people. While I do everything that is possible, I have little to no control over the postal system, this is our government at work. Once your order ships there is virtually nothing I can do to alter it's course.
You just can't expect perfection.
A final word
This is a family run business, we are your neighbors, if you need help with a problem, just ask for help we will do our best to assist you.
On the other hand, people who feel the need to rant, like to bully or just can't seem be courteous should shop elsewhere.
Address Related Order Problems
I regularly have cases of delayed, returned or lost orders due to customers either not keeping they're PayPal account information updated or supplying miss-spelt or otherwise inaccurate mailing addresses.
It's your responsibility to keep their PayPal account address accurate and up to date. Likewise, customers using the PayPal check out system with a credit card must be sure they are supplying a complete and accurate address.
If your order is returned to me for addressing reasons, you will be billed for the additional mailing costs to resend.
If your order is lost due to an addressing problem, I will not be able to help find it, recall it or refund the costs.
Bottom line: 40% of all orders I receive have some kind of small addressing error or improper punctuation. Re-Check your info, use proper spelling and grammar it really does count! Capitalize where required and don't abbreviate. It's your order and your money, isn't it worth getting it right?
Information Specific to US Customers
Shipping Information specific to Customers outside the USA
The last word on delivery times for export orders.
Even though all export orders are shipped via airmail, and while most orders will arrive within a week or two, there are going to be cases when delivery times will run much longer. I've even had a few cases when it's taken over 3 months. The reasons for delayed and returned shipments are typically incorrect or incomplete addresses or most often the customs office in the customers own country. What can do done about this? Well outside of being sure you are supplying accurate information, not much if you want to keep your shipping costs down to $6.99
Please, when placing your order understand that once I hand your order over to the postal service I have no control over when it will arrive. There is no way to track airmail packets, and no way to know when your order will arrive. These are just the simple facts (and risks) of export shipping. If your not comfortable with them, then please upgrade to the next level of shipping.
Long delays are actually quite rare, and in over 20 years of shipping parts I've never had an order lost. So far they have all surfaced at some point. But I feel it's only fair that I explain the facts before you make your purchase with me.
If your order takes longer then you would like, please try to be patient. I've done all that is possible to get your goods there quickly, and now all you can really do is wait, wait and wait a little more.
An outline of typical delivery times by Country/Region
Canada: 10-21 days typical, delays are rare.
Central and South America: Expect a little bit slower service, I'd say 2 - 4 Weeks average. Some orders do arrive quickly, but it's just as likely to have it take longer.
UK: 10-21 days typical, but England is also the most problematic for addressing problems causing delayed and returned orders. Extended delivery times are possible, but not as a rule.
France, Netherlands, Germany, Switzerland and surrounding Western European area, Few problems, 10-21 days typical, Occasional customs delays in France & Switzerland.
North countries (Sweden, Iceland, Finland and so on): Few problems, 10-21 days typical.
Mediterranean: (Spain, Italy, Greece) Expect slow delivery, while many orders have arrived within 2 weeks, it's not uncommon for the customs office of these countries to cause delays of 2 to 3 months.
Western Pacific (Australia, New Zealand and Japan): Typically very good with 10-21 days times.
Questions? Email Sales@Needles4jukeboxes.com
27 Heatherstone Rd
Amherst, MA 01002
Site updated 08/24/2016